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Audience: Apex Adventure Travel Agency clients with air travel in their itineraries.
Business Problem: Clients have been experiencing travel delays due to increased air travel during peak summer season. Travel delays and missed flights causes last minute changes to travel arrangements and overtime for travel agents.
Solution: A quick microlearning course shared with clients to suggest ways to avoid common travel delays within their control. The goal is to ensure the client is better informed and therefore prepared which will help reduce missed flights by 50% and alleviate last minute travel arrangements reducing overtime costs and dissatisfied clients.
This course was designed to increase the focus and productive work of under-performing employees with the concurrent goal of mitigating project delays and reducing paid overtime costs. This job aid was created to be a quick reference for the project planning and task completion system presented in the Attention Management course. Using this step-by-step guide, employees can break projects into manageable and actionable tasks.
The full project write up can be found on the eLearning page.
Links: Course | Design Document | Storyboard
This course was designed to offer training to individuals seeking support and guide community members through the process of rescuing stray or abandoned dogs. This initiative will enhance communication, boost volunteer rescue efforts, and advance the organization's rescue mission. This job aid was created as a flyer to be mailed or delivered to rescue foster families to promote adoption advocacy.
The full project write up can be found on the eLearning page.
Links: Course | Design Document